Patients: What to Expect

You love your eyes, and so do we! Let’s keep them in tip-top shape by taking a closer look at your eyes with our state-of-the art imaging equipment.

For information about your upcoming or previous visit to the Centre for Eye Health (CFEH) click on the relevant link below, or download our Client Referral Brochure

Why have I been referred to CFEH?

You have been referred to CFEH because your optometrist, ophthalmologist or healthcare professional may have noticed a small irregularity in your eye(s) or wants to monitor your eye health. By sending you to CFEH your eye specialist is looking after your eye sight by obtaining the highest quality images of the inside of your eye – but don’t worry, we won’t be prodding or poking around your eye, we will simply be taking photos with our highly sensitive imaging equipment.

If your eye specialist has referred you, it’s important to keep your appointment as gaining a better understanding of your eyes will allow them to determine the best possible outcome or treatment to maintain healthy, functioning eyes both short and long term.

When will my appointment take place and how long will it be?

One of our friendly client services staff will call you shortly after you have been referred to CFEH to discuss the best time to make your appointment. They will contact you on the phone number provided to us by your eye care specialist.

Our opening hours are Monday-Friday 9:00am – 5:00pm and your appointment will be made during this time.

Appointment length will depend on the services you have been referred for, but will usually take between 30mins – 2 hours. This will be more easily determined once you have talked to our client services team.

What do I need for my appointment (will it cost anything)?

Your appointment at our state-of-the-art centre is absolutely, FREE thanks to generosity of Guide Dogs NSW/ACT.If you wish to thank Guide Dogs NSW/ACT for your free appointment, why not make a donation at http://www.guidedogs.com.au/.

It is also recommended that you bring your Medicare card and a pair of sunglasses with you to your appointment as your eyes may be dilated, meaning your vision may remain blurry and sensitive to light for a few hours after your appointment which can affect your ability to drive (however this will be confirmed when your appointment is made). If you wear spectacles on a regular basis it is also advised you bring them to the appointment.

You will also be asked about your medical history including history of illness/family illness, current or previous medications and any details of surgeries you may have had. It is a good idea to be familiar with this before you come to the appointment.

How do I get to CFEH?

CFEH is located in Sydney’s eastern suburbs on the Kensington campus of The University of New South Wales (UNSW).

More detailed information on location, parking and public transportation services is available via for download here.

Do you have interpreter, transport & accommodation services available?

Yes, we have all 3.

To see if you qualify for these services please call our client services team on 8115 0700 or e-mail enquiries@cfeh.com.au at least two weeks prior to your appointment.

If you wish to view more information on these services please click here to download the information.

When can I expect my results?

Your results will NOT be provided to you during your appointment at CFEH. The results of your tests make up only one component of your overall eye care, and CFEH can therefore not comment on your results. You will need to contact your referring practitioner after your appointment to discuss your results.

If you wish to receive a copy of your report please let reception know either during or after your appointment and a copy will be posted to you.

Can I get a letter of attendance?

Yes, we are able to provide you with a letter of attendance for your appointment. Simply let reception know when you arrive that you require a letter and we will prepare one for you to pick up as you leave your appointment. Please note that this is not a medical certificate.

Other Important Information

  • During your appointment, a range of tests may be used to evaluate your eye and visual system based on the referral from your eye-care practitioner.
  • All tests performed at CFEH are approved clinical tests to evaluate the eye or visual pathway. There is no radiation coming from any of the devices.
  • CFEH is also a teaching facility to help develop future eye health-care practitioners. University students may (with your consent) provide technical assistance to our qualified optometrists during the examinations.
  • CFEH works in conjunction with South Eastern Sydney Local Health District (SESLHD). If need be, CFEH will utilise their expert ophthalmology services to review your records before being passed onto your referrer.

*In order to be a patient at CFEH you must be referred by an optometrist or ophthalmologist