What is community transport?

For older individuals experiencing vision loss, it may become more difficult to do everyday tasks like attending appointments, socialising, or doing general errands.

Community transport is a service designed to help people who have limited transport options to attend medical appointments, participate in social activities, or do grocery shopping.

These services can offer support to help you to get around whilst maintaining your independence.

Am I eligible for community transport?

Community transport is available for people who meet certain eligibility criteria.

You may be eligible for community transport if you:

• Are elderly and find it difficult to use normal transport
• Have a disability that limits your mobility
• Live in an area with limited access to public or private transport
• Face other barriers to accessing transport

What services are included?

The services that community transport offer could include:

• Transporting you to and from medical appointments
• Helping you with your weekly grocery shop, such as loading and unloading your shopping bags and bringing them to your home
• Taking you to meet with family and friends
• Flexible pick-up times and door-to-door transport
• Group or individual transport
• Day trips and social outings
• Transport that is suitable for wheelchair users
• Drivers that can help you board the vehicle
• Multilingual staff

The exact services offered by community transport depend on the operator.

How do I find a community transport operator?

To find an operator near you, visit Transport NSW’s Transport operators website and enter your area into the search bar. Filter your search by selecting ‘community transport’ to show all the community transport operators in your area. 

Use the contact details under your chosen operator to contact them for more information. 

The cost of the transport varies depending on the operator you choose. You may be able to use your NDIS plan or My Aged Care package to subsidise the cost. Contact My Aged Care, your NDIS coordinator, or your local operator to find out more about the cost of community transport. 

For more information

• Visit Transport NSW’s Transport operators website
• Always speak to your GP and eyecare professional about the best treatment options for you