Accessing our Services

Centre for Eye Health (CFEH) is a free referral service for people requiring specialised eye imaging and visual assessment.  Economic circumstance, geographical location, language or physical ability should not be a barrier to accessing the best eye-testing and diagnostic facilities available at the Centre.

To support people to access the Centre’s state-of-the-art facilities and services, various forms of assistance are provided by CFEH, including:

If you have any questions regarding the Centre’s assistance programs, please do not hesitate to contact us on 1300 421 960 or enquiries@cfeh.com.au.


Accommodation

CFEH will organise and cover the cost of one night’s accommodation for clients and their carer’s, on the night of their appointment, if they meet the following eligibility criteria:

  1. Have been referred to the Centre by an optometrist or ophthalmologist registered with CFEH.
  2. Are a resident of New South Wales or the Australian Capital Territory.
  3. Live more than 100 kilometres from CFEH.
  4. Hold one of the following Government concession cards: Pensioner Concession Card; Veteran’s Affairs Card; Student Card; Health Care Card; or Jobseekers Card.

Note: Clients who are facing financial hardship, or have experienced a sudden change in circumstance, may also be eligible for accommodation assistance.

Further information on the accommodation assistance provided by CFEH can be obtained by downloading the Client Accommodation Assistance Information sheet and accompanying Accommodation Assistance Request Form.

Vision and Mobility

Within the Centre furnishings and signage has been designed to ease navigation for clients with low vision. In addition, CFEH is wheelchair accessible and has a wheelchair available for clients to use, if required.

Language Interpretation

All clients, who do not speak English as their first language, have the right to a free, qualified and confidential interpreter.

Hearing Interpretation

CFEH is registered with The Deaf Society to facilitate effective communication between clients with a hearing impairment and staff whilst using the Centre.  The Society provides a wide range of services to people who use Australian Sign Language as their primary means of communication.

Accessible Parking

CFEH UNSW Kensington has 6 free parking spaces within a short walking distance of the Centre, which clients can use when attending their appointment.